Booking, payment, and service terms

These terms describe the basic rules for training, in-home pet care, booking acceptance, payment, cancellations, and service limits.

Service acceptance

  • All services are subject to schedule, location, safety, and service approval.
  • Meet-and-greet and an evaluation and approval process may be required before ongoing In-Home Pet Care is confirmed.
  • Paws N' Reflect may refuse or discontinue service if the dog, household, or setup is not workable.

Payment

  • Posted class and checkout offers are due through the stated checkout flow.
  • Fixed-price and calculated care options show the total before checkout or request submission; services that require confirmation remain subject to approval.
  • Weekly or packaged care pricing applies only to the approved address and schedule.

Care scope

  • Care services take place in the client's home or another approved location.
  • Owner-provided medication is accepted only when approved in advance with written instructions.

Cancellations and changes

Rescheduling and cancellation timing depends on the service booked. Read the cancellation policy for current notice requirements and any service-specific limits.

Read cancellation policy

Questions before booking

If you are unsure whether your dog, pet, address, or requested schedule can be served, choose the closest class, private lesson, or pet-care service and send the relevant details before paying.

Select class, private, or care Read booking answers